The Qantas Tokyo Office is operated by a group of travel professionals dedicated to your service. Right from booking flight tickets to getting detailed information about fulfilling formalities at your destination airport, you can get all such concerns addressed suitably to enjoy a smooth experience.
Make sure to visit the office for a personalized experience and expert suggestions on making the most of your flight journey.
Qantas Freight Office
Toranomon 37th Mori Bldg 9F
3-5-1, Toranomon, Minato-ku,
Tokyo 105-8483
Official website: https://www.qantas.com/au/en.html
Online Check-in: https://www.qantas.com/us/en/travel-info/check-in.html
All the Qantas Airlines Offices information around the globe.
Flight Status, Check Here: https://www.qantas.com/us/en/travel-info/flight-status.html
Tokyo International Airport
Hanedakuko, Ota City, Tokyo 144-0041, Japan
Airport Phone Number: +81 3-5757-8111
Tel : +61 2 9691 3636
Map
Working hours : Everyday @24 Hours
Baggage Services Phone Numbers:- 1 (800) 227-4500
Inquiries For baggage: https://www.qantas.com/us/en/travel-info/baggage.html
Baggage lost and found: https://www.qantas.com/us/en/support/contact-us/lost-property.html
View Airlines Hand | Cabin baggage | Excess baggage charges |
Checked baggage | Overweight baggage charges | Oversize baggage charges |
Total the Customer Care division of Qantas Airlines Tokyo Office covers the following inquiries.
Flight Ticket Booking | Ok to Board | Flight Ticket Cancellation |
Airport Lounges | Visa Services | Baggage Allowance, Online Check-in |
Airport Transfers | Meet and Greet | Duty-Free Allowance |
Immigration Services | Business Class | In-Flight Meals |
Missing Luggage | Airport Lounges | Flight/Visa Info |
Miles | Economy Class | Delayed Flights |
Airport Facilities | In-Flight Entertainment | Airport Wifi |
Valet Parking | Visa on Arrival | Flight Wifi |
Following are some of the major services offered by the office.
You may easily have your tickets booked with Qantas for solo or group travels. Speak to the team and get relevant advice to avail the ongoing offers or schemes. Any concerns you may have about your business or leisure trip, selecting a specific flight based on the schedule, selecting particular seats, making payment using a specific method, or anything else can be addressed.
You may have to make changes to your current reservation. You can choose a different boarding class, upgrade your tickets, add baggage, make modifications to your reservation, and do more with the help of the travel experts engaged at Qantas Tokyo Office. The team will also inform you about other associated aspects so as to make your experience absolutely hassle-free.
It is recommended that you take your bags in line with the airline’s baggage limit. Whether you travel in Economy or a higher class, you can ask the Tokyo Office staff for advice if you need more specific information. It is important to follow the size and weight restrictions defined by Qantas. If you need to carry bags more than the specified limit, you can add extra baggage by paying some charges.
You may have to postpone your flight in case of an emergency. Consult the staff at Tokyo for the relevant process and, if appropriate, submit a refund request for your cancelled ticket. The team will also inform you whether you will get the refund in the form of some coupons or points which can be redeemed later within a certain duration. You can also look for any other flight to the same destination and tell the travel staff to book it according to your requirements.
Get in touch with the Tokyo office team to gain insights into the check-in related procedures set by Qantas. Make sure you are fully aware of the process, present your documents at the counter, and obtain your boarding permit. However, be sure your carry-ons and checked bags don’t go above the limits your airline has specified. If it is found that your luggage is overweight, you might need to purchase more luggage or take other necessary actions. Thus, you can save yourself from unnecessary delays by purchasing extra baggage in advance. Not only this, you can also ask about marking web check-in or checking in at self service kiosks located at the relevant airport.
To find out the current status of your flight, you can speak to the travel specialists at Qantas Tokyo Office. You may also seek assistance from them for checking the same online, if applicable. However, visiting the office enables personalized experience and you may take a suitable action like booking another flight, if a delay in your booked flight is mentioned.
Qantas strives to provide a comfortable flying experience for its customers. Passengers with specific disabilities may require wheelchairs or certain medical equipment, and thus, special arrangements are made for them. You must post a request well in advance and ask the team at Tokyo airport for advice on using special services. This enables the airline’s team to stay prepared with all the necessary arrangements for you whether you need them at the airport, on your way to the departure area, or on the flight itself.
Qantas also provides services to ease the travel of your minor children who travel alone on its flights. You can seek information from the staff at Qantas Tokyo Office, fill up the required forms, and prepare the related documents to be submitted in advance. Thus, the airline’s team will keep all such arrangements ready to make sure that your minor child doesn’t face any difficulties getting to their destination. Right from check-in to landing at the destination airport, the airline’s team takes care of your child thoroughly.
Qantas makes available a number of amenities to facilitate smooth travel for senior citizens. If you are traveling with older people or if they are traveling alone, you can get advice from the travel professionals at the office for the relevant flight bookings. They can be contacted in person at the Qantas Tokyo Office. You need to be aware of the services provided in this respect, any terms that the airline may have set, submit a request for the service, showing relevant documentation, and more. Once you do this, stay assured that these people will be taken care of by the professionals representing the airline at the airport. All their needs will also be served on board.
Please contact the travel specialists at the Tokyo office to get all the information regarding accessing Qantas lounges located at your related airport. You can spend some hours in the lounge with your family or friends as you have ample time after obtaining your boarding pass and before boarding your scheduled flight. This location is also perfect for productive team discussions or business meetings. You may also bring or invite guests to the lounges as per defined policies.
You can contact the team at Qantas Tokyo Office to get details about loyalty programs or other such special promotional offers run by the airline. This helps you collect miles or points on your flight journeys and the same can be redeemed on your future bookings. The airline also provides members with certain other perks or benefits like bringing baggage more than the defined limits, getting discounts on shopping on partner sites, and more.
If you would like to use this service, you may ask the travel experts at the Qantas Tokyo Office for the assistance you need. All you have to do is make a reservation in advance so that you get the selected car available outside the airport. So, whether it’s a family occasion you need to attend or a conference to be attended as part of your official visit, you may stay assured of timely arrival.
You can also discuss other issues or problems that may be different from these services. The Qantas Tokyo office team will provide you with speedy resolutions, thereby enabling a customer-friendly experience for you. Especially, you need to be double cautious in case of international travel, as it requires much more regulations to be followed because you are traveling to a foreign location. Get all your queries addressed suitably.
Here are some of the major queries generally asked by travellers about the Qantas Tokyo Office. You are advised to read through the same for planning your flight journey in a better way.
Qantas flights arrive at Terminal 3 Of Tokyo International Airport.
Qantas Tokyo office is conveniently located at Qantas Freight Office, Toranomon 37th Mori Bldg 9F, 3-5-1, Toranomon, Minato-ku, Tokyo 105-8483.
You can contact travel professionals at the Qantas Tokyo Office at +61 2 9691 3636.