Air Astana Bangkok Office in Thailand

The Air Astana Bangkok Office is operated by a group of travel professionals dedicated to your service. Right from booking flight tickets to getting detailed information about fulfilling formalities at your destination airport, you can get all such concerns addressed suitably to enjoy a smooth experience.

Make sure to visit the office for a personalized experience and expert suggestions on making the most of your flight journey.

Air Astana Bangkok Office Address

3354/44 , 14th Floor Manorom Bldg.,
Rama 4 Rd., Klongton, Klongteoi,
Bangkok 10110, Thailand

Air Astana Bangkok Airport Address & Contact Info.

Suvarnabhumi Airport
999 หมู่ 1 Nong Prue, Bang Phli District, Samut Prakan 10540, Thailand

Airport Contact Number: +66 2 132 1888

Map:

Air Astana Bangkok Contact Number/Reservation Phone Number

Tel :+662 367 5301, +662 367 5314-17

Email: call.centre@airastana.com
Working hours: 7 days a week, 24 hours a day

Official website of Air Astana: https://airastana.com/

Online Check-in with Air Astana: https://airastana.com/ind/Book-Manage/Manage/Online-Check-In

Note: Online check-in begins 24 hours before departure and runs until 90 minutes before your flight’s scheduled departure time.

Visit: https://airastana.com/global/en-us/Information/At-the-airport/Flight-Status to see Air Astana’s flight status .

Here’s how to check the schedule of an Air Astana flight: https://airastana.com/global/en-us/Book-Manage/Book/Timetable

All the Air Astana Airlines Offices information around the globe.

Air Astana Baggage Services Information

Air Astana Baggage Services Phone Numbers:- (+)7 7172 286473.
Baggage Delayed / Damaged, lost and found: https://airastana.com/global/en-us/Information/At-the-airport/Baggage-Help
For baggage inquiries: https://airastana.com/kaz/en-us/Information/Baggage/Baggage-Allowance

Air Astana Baggage Allowance

View Delta Airlines Hand	Cabin baggage	Excess baggage charges
Checked baggage	Overweight baggage charges	Oversize baggage charges

Air Astana offers a Variety of Planes and Aircraft.

Total fleet: 31

Airbus A319

• Airbus A319-100

Airbus A320

• Airbus A320-200
• Airbus A320neo

Airbus A321

• Airbus A321-200
• Airbus A321neo

Boeing 737

• Boeing 737-700
• Boeing 737-800

Boeing 757

• Boeing 757-200

Boeing 767

• Boeing 767-300

Boeing 767

• Boeing 767-300

Embraer ERJ-190

• Embraer ERJ-190

Fokker F50/F60

• Fokker F50

Customer Care at the Air Astana Bangkok Office in Thailand handles the following inquiries:

Flight Ticket Booking	Ok to Board	Flight Ticket Cancellation
Airport Lounges	Visa Services	Baggage Allowance, Online Check-in
Airport Transfers	Meet and Greet	Duty-Free Allowance
Immigration Services	Business Class	In-Flight Meals
Missing Luggage	Airport Lounges	Flight/Visa Info
Miles	Economy Class	Delayed Flights
Airport Facilities	In-Flight Entertainment	Airport Wifi
Valet Parking	Visa on Arrival	Flight Wifi

Services Provided by Air Astana Bangkok Office in Thailand

Following are some of the major services offered by the office. 

Reservations for tickets

You may easily have your tickets booked with Air Astana for solo or group travels. Speak to the team and get relevant advice to avail the ongoing offers or schemes. Any concerns you may have about your business or leisure trip, selecting a specific flight based on the schedule, selecting particular seats, making payment using a specific method, or anything else can be addressed. 

Manage Booking

You may have to make changes to your current reservation. You can choose a different boarding class, upgrade your tickets, add baggage, make modifications to your reservation, and do more with the help of the travel experts engaged at Air Astana Bangkok Office. The team will also inform you about other associated aspects so as to make your experience absolutely hassle-free. 

Baggage Allowance

It is recommended that you take your bags in line with the airline’s baggage limit. Whether you travel in Economy or a higher class, you can ask the Bangkok Office staff for advice if you need more specific information. It is important to follow the size and weight restrictions defined by Air Astana. If you need to carry bags more than the specified limit, you can add extra baggage by paying some charges. 

Cancellation and Refund Requests 

You may have to postpone your flight in case of an emergency. Consult the staff at Bangkok for the relevant process and, if appropriate, submit a refund request for your cancelled ticket. The team will also inform you whether you will get the refund in the form of some coupons or points which can be redeemed later within a certain duration. You can also look for any other flight to the same destination and tell the travel staff to book it according to your requirements. 

Airport Check-in

Get in touch with the Bangkok office team to gain insights into the check-in related procedures set by Air Astana. Make sure you are fully aware of the process, present your documents at the counter, and obtain your boarding permit. However, be sure your carry-ons and checked bags don’t go above the limits your airline has specified. If it is found that your luggage is overweight, you might need to purchase more luggage or take other necessary actions. Thus, you can save yourself from unnecessary delays by purchasing extra baggage in advance. Not only this, you can also ask about marking web check-in or checking in at self service kiosks located at the relevant airport. 

Flight Status

To find out the current status of your flight, you can speak to the travel specialists at Air Astana Bangkok Office. You may also seek assistance from them for checking the same online, if applicable. However, visiting the office enables personalized experience and you may take a suitable action like booking another flight, if a delay in your booked flight is mentioned.

Special Assistance Services at Air Astana Bangkok Office

Air Astana strives to provide a comfortable flying experience for its customers. Passengers with specific disabilities may require wheelchairs or certain medical equipment, and thus, special arrangements are made for them. You must post a request well in advance and ask the team at Bangkok airport for advice on using special services. This enables the airline’s team to stay prepared with all the necessary arrangements for you whether you need them at the airport, on your way to the departure area, or on the flight itself. 

Travel of Unaccompanied Minors

Air Astana also provides services to ease the travel of your minor children who travel alone on its flights. You can seek information from the staff at Air Astana Bangkok Office, fill up the required forms, and prepare the related documents to be submitted in advance. Thus, the airline’s team will keep all such arrangements ready to make sure that your minor child doesn’t face any difficulties getting to their destination. Right from check-in to landing at the destination airport, the airline’s team takes care of your child thoroughly.

Senior Citizens Traveling with Air Astana

Air Astana makes available a number of amenities to facilitate smooth travel for senior citizens. If you are traveling with older people or if they are traveling alone, you can get advice from the travel professionals at the office for the relevant flight bookings. They can be contacted in person at the Air Astana Bangkok Office. You need to be aware of the services provided in this respect, any terms that the airline may have set, submit a request for the service, showing relevant documentation, and more. Once you do this, stay assured that these people will be taken care of by the professionals representing the airline at the airport. All their needs will also be served on board.

Lounge

Please contact the travel specialists at the Bangkok office to get all the information regarding accessing Air Astana lounges located at your related airport. You can spend some hours in the lounge with your family or friends as you have ample time after obtaining your boarding pass and before boarding your scheduled flight. This location is also perfect for productive team discussions or business meetings. You may also bring or invite guests to the lounges as per defined policies.

Loyalty Programs

You can contact the team at Air Astana Bangkok Office to get details about loyalty programs or other such special promotional offers run by the airline. This helps you collect miles or points on your flight journeys and the same can be redeemed on your future bookings. The airline also provides members with certain other perks or benefits like bringing baggage more than the defined limits, getting discounts on shopping on partner sites, and more.

Car Rentals

If you would like to use this service, you may ask the travel experts at the Air Astana Bangkok Office for the assistance you need. All you have to do is make a reservation in advance so that you get the selected car available outside the airport. So, whether it’s a family occasion you need to attend or a conference to be attended as part of your official visit, you may stay assured of timely arrival.

You can also discuss other issues or problems that may be different from these services. The Air Astana Bangkok office team will provide you with speedy resolutions, thereby enabling a customer-friendly experience for you. Especially, you need to be double cautious in case of international travel, as it requires much more regulations to be followed because you are traveling to a foreign location. Get all your queries addressed suitably.

Most Asked Questions About Air Astana Office in Bangkok

Here are some of the major queries generally asked by travellers about the Air Astana Bangkok Office. You are advised to read through the same for planning your flight journey in a better way.